Bookings need to be made at least 2 days in advance to allow for appropriate planning and take in accordance with the Terms & Conditions.
ACCESSIBILITY
Accessing the studio involves stairs, so unfortunately isn’t easily accessible if you have mobility needs that preclude this.
PLEASE NOTE: Due to the nature of my current specialist focus, which heavily involves womb work and its related considerations, I am not currently able to offer private therapy appointments to cis men (who identify as men and were assigned male at birth). However, I do facilitate groups where all are welcome.
APPOINTMENT TIMES
Please ensure that you arrive in time for your pre-scheduled appointments (but no more than 5 minutes early). I will make every effort to accommodate any changes due to lateness, but in the event that you are late, Natural Goddess cannot be held accountable for loss of treatment time.
PAYMENT
Payment may be made by cash, card or secure link online (via SumUp).
CANCELLATIONS
Please give at least 24 hours notice if you can’t make your appointment. More than one late cancelled appointment/no show will require payment on booking for future appointments. Please see also: Preventions (below).
BEFORE ATTENDING
- If it is your first visit, an initial wellbeing consultation will need to be completed. This can be done by phone beforehand. Further history/details can be discussed in person if preferred, but will impact your appointment time. There are certain medical conditions that may affect the planning for your treatment, or may mean treatment can’t take place – see Health Conditions & Preventions.
- Please keep any meals light
- Avoid drinking alcohol or taking any recreational drugs
- Ensure you drink plenty of water – and if possible bring a drink with you in case you are thirsty.
- Please wear loose, comfortable clothing.
- For foot reflexology, where possible, please wear loose fitting trousers, shorts or a skirt/dress that enables access your lower leg up to the knee.
- For facial work, where possible, please attend without make-up.
HEALTH CONDITIONS & Preventions
Please see Health Conditions & Preventions.
PREGNANCY & POSTPARTUM
I believe that every pregnant and postpartum person should have access to complementary therapies!
It is advised that you inform your midwife and/or consultant that you are accessing therapies. HOWEVER, there are some complications associated with pregnancy and postpartum where you will need to check with a suitable medical professional before attending (and some that might prevent treatment taking place). Please contact me if you have any questions – I’m always happy to discuss pregnancy and postpartum care.
BABIES
To help support you to access therapies postpartum, infants (newborns) are welcome to attend with their parent.
Some treatments may not be suitable, but adaptations will be made where possible. It is possible for you to hold/feed baby through various therapies. Alternatively they may be able to lie down next to you.
Natural Goddess Therapies can accept no responsibility for any interruption of, or delay to, the booked treatment due to the presence of a baby; nor any accident or injury sustained. However, we may be able to extend treatment time a little to account for this, where this does not interfere with other clients/appointments.
INSURANCE
Nicola Wall (t/a Natural Goddess Therapies) is a qualified therapist, included on the Federation of Holistic Therapist’s Accredited Register and is insured to practice by Hiscox.
COMPLAINTS
If you have any complaints, please contact me in the first instance, so that I can look to discuss this with you. If after discussion you feel that the matter is not resolved, I am happy to give you further information as to how you may escalate your complaint.
