Terms & Conditions

PLEASE NOTE: These Terms & Conditions also outline the Privacy Policy under which Natural Goddess operates.

This website is owned and operated by Nikki Wall trading as Natural Goddess.

For the purpose of this agreement and for ease of use, any reference to “the Business” shall be a reference to Nikki Wall t/a Natural Goddess and any reference to “the Website” shall be a reference to any and all websites owned by the Business, their respective products, and their employees and agents (specifically http://naturalgoddess.uk )

The following terms and conditions govern your use of the services offered by The Business and of the Website. Any shop sites linked to from this site have separate Terms and Conditions and are not included in the information given here.

By accessing any services offered by the Business and/or the Website you are acknowledging and accepting these Terms & Conditions.

These terms of use are subject to change at any time at the discretion of the Business without notice. Your use of any of the business’ websites after any changes are implemented constitutes your acceptance of the changes. As a result, we encourage you to consult the Terms and Conditions herein frequently.

If you are an existing customer and access services provided by the Business in person, you will be informed of, and required to sign your agreement with, any changes to the Terms & Conditions before accessing further services.

WELLBEING CONSULTATION

Please note that all information is kept in confidence as per the conditions listed below.

USE OF PERSONAL DATA FOR PROVIDING SERVICES

In order to ensure that any service we offer you is suitable an initial consultation is carried out. This consultation asks a number of questions regarding your health and lifestyle in order to enable the Business to plan your treatment with consideration to your personal needs.

Appointments are booked, and treatment takes place, under your acceptance that this consultation is completed. It is important that you answer truthfully, and to the best of your knowledge, to ensure that an appropriate treatment plan can be created that is suitable to your needs. Some examples of potential medical conditions are listed on FAQs.

You will be required to sign a disclaimer stating that you have done so and have:

Answered truthfully and to the best of your knowledge
Disclosed any medical conditions and medications
Have taken appropriate medical advice (where relevant) and that, based on that medical advice, it is safe to proceed with treatment.

Such information is only held that is deemed generally necessary (as an industry standard) to provide a suitable service and is re-evaluated at every visit for its accuracy and current relevance.

Such information is held in paper form in a locked filing cabinet. You are very welcome to contact the Business to request access to the files that are held. Please allow up to 4 weeks to organise a mutually acceptable time to visit and view your records.

Unless you have opted in to the Newsletter, you may be contacted quarterly for up to a year after your last treatment, at which point your details will be archived and kept for ten years in case of any dispute or claim (as required by the business’ insurer, Hiscox).

The Business does not share the personal information we hold about you in paper form with anyone except to comply with the law, in any legal dispute or to otherwise protect our rights.

(NB: If you have any concerns, or spot any errors, please contact the Business in the first instance. I’m a small business who looks to work in partnership with my clients. I will seek to rectify any issues as quickly as possible where it is practical to do so).

USE OF PERSONAL DATA FOR PROVIDING THE NEWSLETTER

The Business’ newsletter is an opt-in service that you may choose to unsubscribe at any time using the link at the bottom of the newsletter.

Personal data associated with the Newsletter is held on the MailChimp server. The information kept is that of your name, email address and whether you are in Doncaster or not.

Mail Chimp tracks some information regarding whether or not an email is opened and whether or not any links within the email are followed. More information is available on the MailChimp website: http://mailchimp.com.

By opting into the Business’ newsletter you are also agreeing to MailChimp’s Terms & Conditions. These are entirely separate from those of the Business. The Business can accept no liability for anything related to MailChimp.

COOKIES, TRACKING AND THE TYPE OF PERSONALLY IDENTIFYING INFORMATION THIS WEBSITE COLLECTS

Like most websites, this website collects non personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. This information is not used by the Business to identify visitors, but is useful in supporting us to better understand how our visitors use of the website.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit http://aboutcookies.org or http://allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser if you wish to do so. Some website features may not function as a result.

Certain visitors to this website choose to interact with us in ways that require us to gather personally identifying information like email address, name and surname (to name some) through the contact form. We collect only such information as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us based on what they choose to disclose in such communication.

It is the Business’ policy to respect your privacy regarding any information we may collect while operating this website.

TESTIMONIALS & FEEDBACK

Your feedback and testimonials are very much appreciated! If you provide the Business with feedback or a testimonial, you give your consent for the use of your name and the service to be displayed on any of our websites, or in our other marketing materials, together with the content of the testimonial that you provide.

YOUR CONSENT

By using any of the Business’s services, you consent to the collection and use of your personal information as described within these Terms & Conditions.

APPOINTMENT TIMES & CANCELLATIONS

Please arrive promptly for (and no more than 5 minute prior to) your appointment. Natural Goddess will make every effort to accommodate any changes due to lateness, but in the event that you are late, Natural Goddess cannot be held accountable for loss of treatment time.

Where an appointment has been paid for in advance, it will be possible to move the appointment to the following week if needed.

Please give at least 24 hours notice if you can’t make your appointment. More than one late cancelled appointment/no show will require non-refundable payment on booking for future appointments.

Natural Goddess reserves the right to refuse treatment (with no refund) where:

The treatment would be inappropriate, unsuitable or unsafe.
The therapist feels uncomfortable and/or unsafe (eg to the client exhibiting inappropriate behaviour)
The client is deemed to be under the influence of alcohol and/or recreational drugs.

PACKAGES

Packages are booked and paid for in advance. The appointments paid for have to be taken a minimum of monthly, or the package discount becomes forfeit and full price will need to be paid. If you wish to cancel further prepaid appointments, any appointments already taken will revert to being charged at full price before any refund is made.

EXCEPTION: where a package has been purchased whilst pregnant, it is recognised that situations may arise that may interfere with the possibility of adherence to the terms and conditions of packages. Should a medical professional change their opinion regarding the circumstances of a pregnant person being able to attend, it is possible to hold any pre-paid appointments to be taken at a later date. In addition, should baby arrive earlier than expected, it is also possible to carry over any pre-paid appointments to become post-partum ones.

ATTENDING SERVICES WITH OTHER PERSONS

Occasionally it may be desirable for an additional person to attend an in-person service with a client. The Business retains the right to refuse this without explanation, except where this would be deemed essential for legally recognised safeguarding purposes (eg. with regards to a suitable parent or guardian attending with a child who is accessing an in-person service).

The Business can accept no responsibility or liability for any interruption of, or delay to, the treatment or service, due to the presence of another person there by necessity or invitation of the person accessing the service. However, where said person is an infant, we may be, where possible, able to extend treatment time a little to account for this, where this does not interfere with other clients. The parent or guardian remains responsible for the supervision and safety of any children attending.

INSURANCE

Nicola Wall (t/a Natural Goddess) is a qualified therapist, included on the Federation of Holistic Therapist’s Accredited Register and is currently insured to practice by Hiscox. As such the various requirements of the insurer must be abided by. Further information as to these requirements is available on request.

Terms and Conditions updated June 2025